What Are DID Numbers, and Why Do They Matter?
DID (Direct Inward Dialing) numbers are virtual phone numbers assigned to users, departments, or services, enabling direct calling without passing through a receptionist or mainline. In today’s remote-first, multi-channel business landscape, DIDs are critical to:
📱 Powering direct agent lines
🌍 Assigning local numbers for global presence
📈 Tracking calls across marketing campaigns
🤖 Routing calls to IVRs, AI agents, or SIP devices
🛡️ Ensuring call flow compliance and clarity
Without a unified dashboard or intelligent controls, DID management quickly becomes chaotic, especially at scale.
The Challenge of Traditional DID Management
Legacy telecom platforms make managing DIDs a complex, error-prone, and often manual process. Teams struggle with:
Confusing interfaces with outdated UIs
Limited automation and tagging options
Dependency on support tickets for basic tasks
Lack of visibility into call behavior per DID
No integration with modern marketing or CRM tools
This is exactly the pain Opentact set out to solve—with an intelligent, intuitive, and API-friendly dashboard.
🧩 Enter Opentact: The Unified Dashboard for DID Management
With Opentact, you gain a single pane of glass to manage, assign, analyze, and automate your entire inventory of virtual numbers, whether you're handling 10 or 10,000.
Let’s break down what this means:
🌐 Feature 1: Instant DID Purchasing and Provisioning
Within seconds, you can:
Search for DIDs by country, city, or type (local/toll-free)
View pricing before provisioning
Instantly activate numbers and assign to specific SIP domains, callflows, or tracking campaigns
This enables fast onboarding of new users, locations, or campaigns.
🗺️ Feature 2: Visual Overview & Inventory Management
The Opentact dashboard provides:
A visual map of all your numbers
Status labels: active, assigned, inactive, or parked
Click-to-configure routing destinations
The ability to disable or reassign numbers with ease
This helps telecom admins maintain clarity even at high scale.
🔁 Feature 3: Dynamic Routing Control
Each DID number can be:
Routed through IVRs, callflows, or media servers
Directed to time-based schedules or rotating agents
Integrated into tracking workflows and AI bots
Connected via SIP to any compatible third-party system
All changes happen in real-time, no downtime required.
📊 Feature 4: Deep Analytics by DID
Opentact collects granular data per number:
Call volume by hour, day, or source
Duration and call completion rates
Recording access and caller ID history
SMS logs if messaging is enabled
Perfect for call centers, marketers, or any business focused on data-driven decisions.
🧠 Feature 5: Full API Support for Developers
For technical teams or SaaS platforms, Opentact offers:
RESTful APIs to purchase/release DIDs
Automation of number assignments based on user creation
Event hooks for call routing changes
Analytics and usage data feeds for dashboards
You can completely automate your telecom layer with no need for UI interaction.
🧾 Feature 6: Tagging, Filtering & Compliance
Tag numbers by region, use-case, or department
Filter by SIP domain, routing logic, or status
Track regulatory status (like TCR 10DLC readiness)
Export usage reports for billing or audits
This is vital for both operational agility and regulatory peace of mind.
💡 Use Case Example: Marketing Attribution with DIDs
A company launches multiple ad campaigns across Google, LinkedIn, and print.
Each campaign is assigned a unique DID via Opentact.
Calls are tracked and tagged in real-time.
Insights reveal Google ads convert best in the morning, LinkedIn in the evening.
Budget is shifted accordingly to maximize ROI.
All this is possible because DIDs were intelligently managed through Opentact.
🛡️ Security, Scalability, and Simplicity
Opentact is built for telecom-grade security and cloud-native scalability:
Supports TLS/SRTP encryption
Allows unlimited SIP domains and subdomains
Offers failover routing and redundancy
Scales with your business, whether 1 user or 10,000
📢 Final Thoughts: Make Your Numbers Work Smarter
Your DID numbers aren’t just lines—they’re strategic assets that power customer conversations, drive leads, and route mission-critical traffic. With Opentact, you gain full control, visibility, and automation—all without complexity.
Stop juggling spreadsheets, portals, or outdated interfaces.
🚀 Take Control of Your Telecom Stack
Whether you're managing 5 users or 5,000, Opentact helps you do more with your DIDs—with less effort, zero guesswork, and total clarity.
👉 Start today at www.opentact.org!