🎯 The Age of Automation in Customer Service
Today’s customers expect fast, intelligent, and always-on support. But traditional call centers often struggle to meet these demands without ballooning costs or increasing human workloads.
Opentact—a telecom automation platform that lets you create a fully automated call center powered by cutting-edge AI tools, voice routing, SMS workflows, and cloud-native infrastructure. Whether you're a startup or scaling enterprise, Opentact gives you everything needed to automate, manage, and optimize your customer interactions with ease.
🧠 What Is an Automated Call Center?
An automated call center handles most customer interactions without human agents. Using IVR (Interactive Voice Response), AI-powered voice bots, callflows, ASR/TTS, and integration with CRMs or APIs, Opentact makes this a reality—no external software required.
🔧 Features That Power Opentact’s Fully Automated Call Center
1️⃣ Visual Callflow Builder (IVR Designer)
Drag-and-drop configuration for inbound and outbound call routing
Add menus, conditions, schedules, and transfer rules with zero coding
Ideal for dynamic call paths that adjust based on time or caller intent
2️⃣ Built-in ASR (Automatic Speech Recognition)
Let callers speak naturally instead of pressing numbers
Detect customer intents like "billing," "technical support," or "speak to agent"
Works out of the box with Opentact's voice engine
3️⃣ Text-to-Speech (TTS) Integration
Deliver customized prompts dynamically
Localize messages using multi-language support
Eliminate the need for manually recorded audio files
4️⃣ AI Integration with ChatGPT
Seamlessly connect Opentact IVRs with OpenAI's ChatGPT API
Respond to customer queries with intelligent, real-time responses
Perfect for Tier-1 support, appointment booking, order status, FAQs, and more
5️⃣ Call Routing Based on API Responses
Route calls based on live data from your CRM, support desk, or internal systems
Use webhooks to dynamically forward calls, activate voice bots, or escalate when needed
6️⃣ Multi-Channel Support: SMS & Voice
Automate SMS replies, reminders, or confirmations
Trigger SMS follow-ups after a voice call or voice bot session
Engage customers across multiple touchpoints with seamless context
7️⃣ Real-Time Call Recording & Logging
Capture every call and interaction securely
Store recordings and transcripts for QA or training
Access logs through the Opentact dashboard or via secure APIs
8️⃣ Role-Based Access & Multi-Tenant Controls
Give different teams or departments isolated dashboards
Control access to flows, call logs, numbers, and analytics
🔐 Why Opentact Is Ideal for Automated Contact Centers
Unlike fragmented platforms or expensive legacy systems, Opentact is:
💡 Cloud-native — accessible from anywhere, instantly scalable
🔧 Developer-friendly — rich APIs and webhooks for full control
🧩 Modular — use only what you need, from IVRs to AI bots
💰 Cost-effective — no per-agent licenses, pay only for usage
🛡️ Secure & compliant — encrypted SIP, role-based access, TCR-compliant SMS
💼 Use Cases: Who Can Benefit?
E-commerce Brands – automate order status, returns, and delivery queries
SaaS Companies – handle onboarding, troubleshooting, and billing FAQs
Healthcare Providers – automate appointment confirmations and reminders
Fintech & Insurance – provide account info, fraud detection, and support queues
Service Businesses – manage bookings, directions, and quote requests 24/7
📈 Results You Can Expect
✔️ 24/7 availability without hiring night shifts
✔️ Shorter wait times and faster resolution
✔️ Lower operational costs
✔️ Happier customers and agents
✔️ Full visibility into every interaction
🚀 Ready to Launch Your AI-Powered Call Center?
The call center of the future isn’t just smart—it’s automated, responsive, and always-on. And with Opentact, it’s within reach.
🎯 Get started today at 👉 www.opentact.org
Let AI handle your inbound chaos—you focus on scaling the business.