Great Communication Starts With Great Media Handling
When people talk about cloud communication platforms, they usually focus on routing, APIs, or SIP setup. But behind every clear call, every IVR menu, every recording, and every AI response is a powerful media engine doing the heavy lifting.
That media engine determines:
How your audio is captured
How recordings are stored
How prompts are played
How speech is recognized
How agents hear customers
How bots interpret voice input
And this is exactly where Opentact stands out. It delivers a purpose-built media layer engineered for clarity, performance, security, and real-time automation — qualities that modern businesses, developers, and contact centers depend on.
Let’s break down how Opentact handles media like a true pro.
1️⃣ Crystal-Clear Audio Processing for Every Call
Voice quality can make or break a business interaction. Opentact ensures calls sound clean and professional through:
High-fidelity audio support
Low-latency media handling
Optimized codecs compatible with SIP & WebRTC
Adaptive jitter buffering
Intelligent noise and echo management
Whether it's a support call, sales pitch, or automated bot interaction, Opentact keeps your audio consistently crisp.
2️⃣ Reliable Call Recording with Secure Storage
Call recordings are essential for:
Quality assurance
Agent training
Compliance
Dispute resolution
AI analysis
Opentact provides built-in, secure call recording with:
Automatic on-call activation
Configurable per-call or per-flow rules
Encrypted cloud storage
Instant access through APIs
Fast retrieval for transcription or playback
You don’t need third-party tools. Everything is handled natively and securely.
3️⃣ Interactive Voice Response (IVR) Powered by Pro-Grade Media Tools
An IVR is only as good as its audio engine. Opentact enhances IVR flows with:
Smooth prompt playback
Dynamic audio insertion
Real-time media switching
DTMF capture accuracy
Instant transitions between steps
Whether you’re routing calls, verifying identity, or capturing user inputs, Opentact ensures every stage feels seamless.
4️⃣ ASR & TTS: Media Meets Intelligence
Voice assistants, virtual agents, and automated workflows all depend on proper media handling.
Opentact’s engine integrates: ASR (Automatic Speech Recognition)
Converts spoken words into text
Processes caller intent in real time
Enables natural, hands-free interaction
TTS (Text-to-Speech)
Generates natural voice responses
Supports multiple voice styles
Plays audio instantly during calls
This pairing transforms raw audio into intelligent communication.
5️⃣ DTMF Capture that Works Every Time
Touch-tone input must be reliable — especially for banking, authentication, booking, and menu navigation.
Opentact ensures flawless DTMF detection through:
RFC-compliant signaling
Accurate in-band & out-of-band detection
Zero-loss tone mapping
Your menus and call flows behave exactly as designed, with no skipped or misread digits.
6️⃣ Fast, Scalable Media Routing for High-Volume Environments
Media must not lag or choke during peak traffic. Opentact is built to scale with:
Distributed media servers
Intelligent load balancing
Multi-region redundancy
Sub-second routing decisions
Even during campaign spikes or heavy AI bot usage, Opentact processes voice and audio reliably.
7️⃣ API-Controlled Media for Developers
Developers get full programmatic control over media elements:
Start/stop recordings
Playback audio files
Trigger TTS responses
Capture DTMF events
Stream ASR text to AI models
Transfer calls with preserved media
Retrieve recordings for analysis
This is the foundation of automation-centric telephony apps.
8️⃣ Media Security Built for Compliance
Opentact protects media at every stage with:
SRTP encryption
TLS-secured signaling
Encrypted storage for recordings
Access control policies
Secure URLs for downloadable media
This supports HIPAA, PCI, SOC2, and FCC compliance requirements.
9️⃣ Perfect for AI Voice Bots, Contact Centers & SaaS Apps
Because Opentact handles media so efficiently, it powers:
AI customer service bots
Automated outbound voice campaigns
Virtual PBXs
Contact center routing
Lead qualification systems
Appointment & IVR bots
Developer-built communication platforms
If your product needs voice automation, Opentact’s media engine is your secret weapon.
Conclusion: Media Handling Is the Heart of Modern Communication — And Opentact Masters It
Clean audio. Reliable recording. Accurate DTMF. Real-time ASR. Instant TTS. These are the building blocks of every modern communication experience — and Opentact delivers them with enterprise-grade precision.
Whether you’re a developer building next-gen applications or a business modernizing its communication stack, Opentact gives you the media engine to do it right.
🎧 Experience professional-grade media handling with Opentact.
👉 Learn more at www.opentact.org!