Running a call center used to mean juggling endless hardware, agents, and sky-high bills. But thanks to cloud-first communication platforms like Opentact, the days of complicated, expensive call centers are over.
With Opentact Switch, you can build a fully automated call center that delivers 24/7 intelligent support without the overhead of traditional infrastructure. From interactive menus to AI-driven conversations, Opentact puts the future of customer support in your hands.
🤖 What Makes a Call Center "Fully Automated"?
A fully automated call center doesn’t just connect calls — it handles them with intelligence and efficiency.
Smart Call Routing → Direct customers to the right service instantly.
Self-Service IVR → Callers can resolve common issues without an agent.
AI-Powered Assistance → Combine Automatic Speech Recognition (ASR), Text-to-Speech (TTS), and even ChatGPT to deliver natural, human-like interactions.
Call Tracking & Analytics → Get real-time insights into volume, patterns, and performance.
The result? Lower costs, faster resolution, and happier customers.
⚡ How Opentact Powers Automated Call Centers
With Opentact, automation isn’t just a buzzword — it’s baked into the platform:
✅ Free ASR & TTS Features → Enable voice recognition and voice response instantly.
✅ ChatGPT Integration → Give your call center human-like intelligence for FAQs, troubleshooting, or lead handling.
✅ Unlimited SIP Accounts & Free P2P Minutes → Scale up agents and extensions with zero hidden costs.
✅ Visual Call Flow Configurator → Build IVR menus with drag-and-drop simplicity.
✅ Call Recording & Monitoring → Keep quality high while reducing training costs.
📌 Use Cases of an Automated Call Center
E-commerce – Manage order updates, returns, and product inquiries automatically.
Healthcare – Appointment booking, reminders, and prescription refills via IVR.
Financial Services – Automated balance checks, fraud alerts, and transaction verifications.
SaaS & Startups – Automated onboarding, account support, and billing inquiries.
💡 Why Opentact?
Unlike bulky legacy PBX systems, Opentact is:
Cloud-based 🌐 (no expensive hardware or setup)
Developer-friendly 💻 (API-first for integration)
Scalable 📈 (grow your call center as your business grows)
Cost-efficient 💰 (pay only for usage, with free essentials included)
✅ Ready to Build Your Automated Call Center?
Deliver faster, smarter, and more reliable customer support with Opentact’s all-in-one cloud platform.
👉 Start your automation journey today at www.opentact.org!